{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname}
{$smarty.now|date_format:"%A, %x"}
{t 0=$layout.logname}Created by: $0{/t}

{if $ticket.ownername} {/if} {* *}

{t 0=$ticket.ticketid|string_format:"%06d"}Ticket No. $0{/t}

{t}Subject:{/t} {$ticket.subject|escape|truncate:50:"..."}
{t}Submitter:{/t} {if $ticket.customerid} {$ticket.customername|escape} {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} {$ticket.requestoremail} {/if}
{t}Create time:{/t} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{t}Owner:{/t} {$ticket.ownername}
{t}Status:{/t} {$ticket.status}
{t}Uptime:{/t} {$ticket.uptime}
{t}Queue:{/t} {$ticket.queuename}
{t}Message:{/t} {$ticket.messages.0.body|escape|replace:"\n":"
"}
{if $stats}

{t}Requests causes (last year):{/t} {t}company's side{/t}: {$stats.2.num|default:0}, {t}customer's side{/t}: {$stats.1.num|default:0}, {t}unknown/other{/t}: {$stats.0.num|default:0}, {t}all{/t}: {$stats.0.num+$stats.1.num+$stats.2.num}

{/if}

{t}Notes:{/t}

 

 

 

 

 

 

{include file="clearfooter.html"}